Privacy Policy

SILVERBERRY Limited (T/A CAMBIA) PRIVACY POLICY

INTRODUCTION

In this Privacy Policy, references to ‘Silverberry Limited (T/A Cambia)’ 'we' and 'us' mean Silverberry Limited (T/A Cambia), Lindenmuth House, 37 Greenham Business Park, Thatcham, Berkshire, United Kingdom, RG19 6HW, Company Reg no. 04679906

This privacy policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Cambia will process your personal data, in the pursuit of our legitimate business interests (for example, providing services to our customers and compliance with a contract), in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (the “Regulation”), where applicable, the UK Data Protection Act (DPA) 2018, and the UK GDPR.

WHAT INFORMATION WE COLLECT AND HOW

We may collect and manage the following data about you:

  1. Information you give us. You may give us information about you by filling in forms on our web site, by corresponding with us by phone, e-mail or otherwise, or by placing contractual business with us. The information you give us may include your name, address, e-mail address, phone number and details relevant to your specific interaction.
  2. Information we may receive about you. Third party companies with which you have a contractual relationship may provide your personal contact information to allow us to deliver services on their behalf.
  3. Information we collect about you. When you visit any of our websites or portals, we may automatically collect the following information:
    1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    2. information about your visit, including the full Uniform Resource Locators (URL) you visited; products and services you viewed or searched for; length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
    3. cookies. Cookies are small text files that are saved on your computer (if you allow them) which allow us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. 
    4. Your preferences and use of email updates, recorded by both website interaction and emails we send you (if you have provided us with your email address). If you wish to receive communications from us, please tick the 'Yes' box when entering your personal details on the relevant form. You may unsubscribe at a later date, if you wish – see 'Your rights' section below.

WHAT WE DO WITH YOUR INFORMATION

We use information held about you in the following ways:

  1. Information you give us and information we may receive about you. We will use this information:
    1. to respond to any enquiries you make regarding further details on our services or requesting any marketing literature.
    2. to respond to any enquiries you make, or to engage with you, with regard to your employment or potential employment with Cambia, or with regard to you providing or potentially providing services to Cambia.
    3. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us in regard of Cambia’s legitimate business operations;
    4. to carry out our regulatory obligations;
    5. to provide you with information about other existing and new services we offer that we feel may be of interest to you;
    6. to notify you about changes to our services; and
    7. to ensure that content from our web site is presented in the most effective manner for you and for your computer.
  2. Information we collect about you. We will use this information:
    1. to administer our web site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. to improve our web site to ensure that content is presented in the most effective manner for you and for your computer;
    3. as part of our efforts to keep our web site safe and secure;
    4. to make suggestions and recommendations to you and other users of our web site about services that may interest you or them.

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SHARING YOUR INFORMATION

We may share your information with selected third parties where it is in the pursuit of our legitimate business interests, including:

  1. Employees and service partners of Cambia, in order to provide or receive services to/from you or our customers or partners.
  2. Analytics and search engine providers that assist us in the improvement and optimisation of our web site;

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Cambia or our employees and to protect the rights and freedoms of other data subjects.

WHERE WE STORE YOUR PERSONAL INFORMATION

Cambia makes use of Cloud based IT systems and storage. Cambia also makes use of external partners for the provision of certain business services, for example HR administration, legal and accounting services. The data that we collect from you may as a result be transferred to, and stored at, a destination outside the UK. This may also include a destination outside the European Economic Area (“EEA”) where it may be processed by staff operating outside the EEA who work on our behalf.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and relevant UK legislation.

Once we have received your information, we will use strict procedures and security features to manage and protect your information in accordance with our Data Protection Policy and associated policies and procedures.

Cambia expects that its external suppliers will have their own data retention policies and will apply these to personal data held by them. Cambia reserves the right to audit its suppliers in this respect.

HOW WE DISPOSE OF YOUR PERSONAL INFORMATION

Your Information will be stored by Cambia or applicable third parties for only as long as it is needed, or as required under statute.

Cambia uses a variety of methods to delete personal data including but not limited to manual deletion, system scripts, incineration or recycling/shredding/disposal of paper documents, and disposal of old/faulty company devices via certified IT Asset Disposal providers. Disposal of personal information and IT assets is governed in accordance with Cambia’s Data Destruction Policy.

Cambia’s nominated GDPR Owner will instruct process and data owners annually to review the personal data they are responsible for and to delete/dispose of it in line with the Cambia Data Protection Policy and Data Destruction Policy. Compliance with these policies is subject to internal and external audit.

YOUR RIGHTS

  1. Right to rectification – It is your right to have updates applied to your personal information by emailing precise details of your request to security@cambia.uk 
  2. Right to object to processing – It is your right to change your mind and to stop receiving future marketing communications. To do this, simply email security@cambia.ukwith “Unsubscribe” in the subject line, confirming which channels you wish to unsubscribe from (email, telephone, post, ALL). We will then suppress your data from our direct marketing.
  3. Right of erasure – Under certain circumstances, it is your right to have personal information deleted – for example if the data was collected for a purpose that is no longer necessary, or if we relied on your consent as the lawful basis for holding your data and you withdraw this consent. This is also called “right to be forgotten”. If you wish to exercise this right, you can request to do so by emailing your precise requirements to Security@cambia.uk.
  4. Right of access – It is your right to see a copy of the information that we hold about you, simply email security@cambia.uk with your request. This is also called a Data Subject Access Request.
  5. Right to Restrict Processing – Under certain circumstances, it is your right to restrict the processing of your personal information, where you have a particular reason for wanting such a restriction. If you wish to exercise this right, you can request to do so by emailing your precise requirements to Security@cambia.uk.
  6. Right to Data Portability – you have the right to request a copy of the personal data that you have provided to us in a structured, commonly used and machine readable format. You also have the right to request that we provide a copy of such data directly to another data controller on your behalf. If you wish to exercise this right, you can request to do so by emailing your precise requirements to Security@cambia.uk.

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In the event that you contact us to make any of the above requests, we will respond to you without undue delay, and in any event within 28 calendar days.

Under most circumstances, we will not charge a fee for responding to your request. If a fee may be applicable, we will notify you of this and set out the reasons.

OTHER WEBSITES

All Cambia websites and portals are covered by this Privacy Policy and Cambia’s Data Protection Policy and other associated policies. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy policy

CONTACT

  • Questions, comments and requests regarding this privacy policy are welcomed and may be sent to Security@cambia.uk, or addressed to Lindenmuth House, 37 Greenham Business Park, Thatcham, Berkshire, United Kingdom, RG19 6HW

MAKING A COMPLAINT

If you have any concerns about our use of your personal information, you can make a complaint to us at Security@cambia.uk.

You can also complain to the ICO if you are unhappy with how we have used your data or responded to your query.

The ICO can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Cambia are registered with the ICO as follows:
Organisation Name: Silverberry Limited (T/A Cambia)
Reference number: ZB775392

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Policy last updated: 18/11/2024

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